Email us at info@quinnshop.com as soon as possible after placing your order and we'll do our best to accommodate the change or cancellation. Most orders ship the same business day, so we can't always catch them in time.

If your order has already shipped, you'll need to use our returns process instead.

Email us at info@quinnshop.com with the item and size you're looking for. We can often locate it or give you a restock timeline. We'd rather keep you in the loop than lose you to a blank page.

Yes — digital gift cards are available in multiple denominations. The recipient receives a code by email immediately. Shop gift cards here.

Gift cards are not eligible for return.

Please inspect your order when it arrives. If something is defective, damaged, or not what you ordered, contact us right away at info@quinnshop.com with your order number and a photo of the issue. We'll sort it out — no restocking fee for our errors.

Your confirmation email is your receipt — it arrives immediately after checkout from no-reply@quinnshop.com. Check your spam folder if you don't see it. You can also view past orders via your account portal.

We accept returns within 30 days of delivery. Items must be unworn and unwashed, with original tags attached and in original packaging. There's no restocking fee on items returned in like-new condition, but we reserve the right to charge a fee of up to 5% if an item comes back with damage beyond normal handling, like stains, makeup transfer, snags, or odors. If a fee applies, we'll let you know before processing.

We don't have final sale items — all regular-priced items are eligible. Gift cards and personalized items cannot be returned.

For the full policy, see our Returns & Exchanges page.

Use our self-service returns portal — or email us at info@quinnshop.com to get the process started. Once your return is accepted, we'll email you a prepaid return shipping label.

Please don't send items back without first initiating a return — we can't process packages that arrive without a prior request.

The fastest way to get a different size or color is to return your original item and place a new order. Email us at info@quinnshop.com and we'll coordinate so you're not left waiting.

Once we receive and inspect your return, we'll notify you by email. If approved, your refund — minus a restocking fee, only if one applies — will be issued to your original payment method within 10 business days. Allow additional time for your bank to post the credit.

If 15 business days have passed since your return was approved, email us at info@quinnshop.com.

Hand washing in cool water with a gentle detergent is actually better for cashmere over time than dry cleaning — the solvents used in dry cleaning can dry out the fibers. Handle the garment gently in the water, don't wring or twist it, and lay it flat to dry in its natural shape.

If the care label says "Dry Clean Only," that's a conservative instruction to protect the garment. Hand washing with care is safe for most Quinn pieces. Machine washing — even on delicate — risks felting and is not recommended.

Fold, don't hang — hanging cashmere causes it to stretch at the shoulders over time. Store only clean garments (moths are attracted to natural fibers with body oils or food residue on them). For seasonal storage, a sealed garment bag plus a few cedar blocks will protect against moths without the chemical smell of mothballs.

Use a cashmere comb or fabric shaver on dry fabric — always working in one direction, gently. Don't press hard. A few light passes is all it takes, and the garment comes up looking noticeably better. This is worth doing at the end of each season before you put things away.

Moths are attracted to soiled natural fibers — always store clean cashmere. Cedar blocks and sachets are effective and smell better than chemical repellents. Sealed storage bags (garment bags or even large zip-lock bags for folded items) are the most reliable protection for off-season pieces.

Visit our Size Guide for detailed measurements across all Quinn categories — women's tops, women's bottoms, and men's. The guide includes body measurements and garment measurements, along with model reference points to help you understand how each piece is intended to fit.

If you're between sizes, our customer service team can advise on specific garments — email info@quinnshop.com with the item you're considering.

It varies by silhouette. Relaxed and oversized styles are intentionally generous — the product description will note the fit type and the model's size and measurements. Fitted styles run closer to true size. When in doubt, check the size guide or ask us.

Digital gift cards are delivered by email immediately after purchase, in a denomination of your choice. The recipient applies the code at checkout. Gift cards don't expire and can be used toward any order. Browse gift card options.

Yes, within 30 days of delivery. You'll need the order number or gift receipt. Email us at info@quinnshop.com — we'll set up the return and issue store credit or a refund to the original payment method depending on how the gift was purchased.