Shipping and Returns
U.S. Shipping Policy
We offer FREE ground shipping for all orders over $100, placed within the United States.
All orders ship via UPS or USPS. Orders typically ship within 1-2 business days, excluding weekends and holidays. All orders placed on Friday after 2pm EST will be processed on the following business day.
Once your order has been shipped, you will receive an automated e-mail with your tracking information. Delivery takes approximately 4-7 business days from the time you place your order
While we will do all we can to ensure your order is delivered on time, QUINN cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.
International Shipping Policy
International shipments ship at the customers expense via UPS or USPS. Delivery may take 5-10 business days to arrive. We may hold orders for 2 - 3 days for payment verification.
We are required by law to list the price you paid for our products as the customs amount of the package and to accurately list the contents of your shipment. Upon arrival of your package in your country, you may be contacted to arrange payment of any local duties, taxes, and/or customs charges assessed by your government. Please keep in mind that we have absolutely no control over these charges. On some international shipments a "disbursement" or "advancement fee" is charged by the shipping company. We have no control over these charges.
If delivery of a package is refused, rejected, or returned for delivery failure, we reserve the right to charge your credit card for both outbound and inbound shipping charges.
Returns and Exchanges
- All return/exchanges must be completed within 30 days of the original shipment date.
- Final sale items may not be returned.
- All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.
- All items must be returned with their original tags and accessories in original packaging (polybag, tissue paper etc.)
- All returns are inspected upon receipt. If 5+ items are returned, a 20% restocking fee may be incurred.
- We cannot be responsible for lost returns sent back to us.
- Any damaged or defective merchandise should be promptly shipped back to QUINN for replacement. Defective merchandise will not be accepted after 30 days of the order date.
- Any return exceeding $600 will be noted in our system and the customers next order within 90 days will be FINAL SALE.
- If QUINN receives defective merchandise after or a return after 30 days of the original order date, it will be shipped back to the customer at their expense.
Return By Mail
- Send your item(s) back to us with the shipping label that we'll provide in your box. (Only if the items that you purchased are not final sale items).
- All returns will be refunded to your original form of payment.
- Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 3-5 business days after we receive your return. Please allow 7-10 business days for your return to arrive at our Returns Center.
Email us at firstname.lastname@example.org
Note: It may take a few days until your bank posts the refund to your account.